Shipping & Returns Fitness Unlimited Shipping, Returns, and Customer Service
All online orders will be verified by a Fitness Unlimited Exercise Equipment sales representative. We are committed to providing 100% customer satisfaction. Important order confirmation messages will be sent via email. If you have a spam filter on your email account, be sure to check your spam folder for our confirmation e-mail.
Orders Outside of the Continental US will require a custom shipping quote. Products shipped out of the country are non-returnable and may not be eligible for warranty coverage.
Economy Shipping is available for most items. Economy Shipping service will be the most economical ship method via USPS, UPS, or standard curbside freight. If you would like to choose a specific shipping service or expedited shipping, please contact your Fitness Unlimited sales representative for a custom quote.
Orders qualifying for our “free” economy shipping service for the Continental US and over $50 will not include floor models, demos, and used equipment, Water rowers, Plyo Boxes, Humane gym flooring, and weight products from the following categories: Body Bars, Dumbbells, Kettlebells, Medicine & Weighted Balls, and Weight Plates. Economy Shipping does not include inside delivery or assembly service.
Standard Freight Shipping Service for items over 150lbs does not include assistance unloading the product from the freight truck or moving the equipment indoors. Additional freight service fees for lift gate delivery, two man deliveries, and/or inside delivery drop off will apply to freight shipments if the customer is unable to make arrangements for their own delivery help. If a freight shipment is refused without an approved return authorization, the customer will be responsible for paying full freight shipment and return charges plus a restocking fee. Please contact your Fitness Unlimited sales representative with any questions about freight delivery service or for a quote on additional delivery services.
FREE Local Pickup is available for customers within the Fitness Unlimited greater Houston retail store territory. All items may not be available at all stores so if you place an order online for local pickup, a Fitness Unlimited representative will contact you to confirm when your item/s are available and will offer alternate delivery options for items that are not available for store pick up.
Complete Delivery and Installation: This type of service means that either the local Fitness Unlimited delivery team, or a freight company who delivers the item to your home, will also assemble the item at the same time in the room of your choice and remove all cardboard and packing material. If you purchase multiple items to be delivered, installed and assembled in one location, discounts may apply. Please contact us at 832-358-8900 for pricing and availability.
Fitness Unlimited may not be able to provide all products featured online to all areas. Some items may have dealer territory restrictions, warranty service requirements for installation and set up, or may be too large or complicated to ship. We will advise you of any concerns prior to completing your transaction.
A Fitness Unlimited representative will advise you of any logistical shipping concerns prior to completing your transaction.
Satisfaction Guarantee. Fitness Unlimited takes great pride in the brands and model we sell. If you are not completely satisfied with your purchase, you may return all cardio product within 90 days from your date of purchase for full credit towards another “stocked” cardio item. Returns of cardio equipment for full refund must be initiated within 7 days of your purchase. Please contact your original sales representative or local store manager to make arrangements for your return. To qualify for a refund, products must be returned in their original condition and packaging including all manuals, warranty cards, and accessories. Delivery and shipping fees are non-refundable. The customer will be responsible for return shipping or delivery pickup charges. If the item to be returned was purchased with free shipping, Fitness Unlimited reserves the right in certain situations to recoup the original shipping charge incurred by Fitness Unlimited. The item must be received no later than 2 weeks after the return authorization is given. Items not returned in their original condition or packaging may require a restocking fee of 10-25%. All commercial exercise equipment, home gyms, functional trainers, and leg presses will incur a 10-25% restocking fee Our 7 day money back guarantee will not apply to special order items that Fitness Unlimited does not regularly stock.
Product warranty coverage and returns policy is valid within the United States only. Products shipped out of the country are non-returnable and may not be eligible for warranty coverage.
Pre-Sale Customer Service. If you need assistance choosing the right exercise equipment to meet your needs or wish to inquire about an item not found on our website, we encourage you to please contact us.
- Visit one of our Texas Retail Store Locations
- Call 1-832-358-8900 to reach our online sales team or your nearest retail store.
- Complete our online quote request form or click on CHAT and a sales representative will assist you.
Post Sale Customer Service. Your retail or online sales representative will be your primary contact for all pre and post-sale service. If your sales representative or store manager is unable to help you, please feel free to contact our corporate office at 832-358-1702 during normal business hours Monday-Friday 10am-5pm CST.